FAQs

Welcome to the Sangha Shop FAQ page! Here, we’ve compiled answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to reach out to us directly—we’re always happy to help!

General Questions

1. What is Sangha Shop?
Sangha Shop is a mindful marketplace offering handcrafted goods inspired by Buddhist principles and made with care by residents and volunteers at Sangha House. Our products support recovery programs, mindfulness practices, and our broader mission of compassion and community.

2. Where are your products made?
All our products are handcrafted at Sangha House in Chicago, Illinois. Each item is created with care by our residents and volunteers, making every piece unique and meaningful.

3. What types of products do you sell?
We offer a variety of items, including:

  • Meditation tools (cushions, incense, holders)
  • Home decor (candles, concrete statues, trays)
  • Spiritual items (prayer flags, malas, jewelry)
  • Apparel and accessories (T-shirts, tote bags)

Shipping & Delivery

4. Where do you ship?
We currently ship across the United States and internationally. Shipping rates and delivery times vary based on your location.

5. How long does shipping take?
Orders are typically processed within 2-3 business days. Shipping times vary:

  • Domestic: 3-7 business days
  • International: 7-21 business days

6. How much does shipping cost?
Shipping costs depend on the weight of your order and the destination. Exact rates are calculated at checkout.

7. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor its journey.

Returns & Exchanges

8. What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Return Policy for more details.

9. How do I initiate a return?
Contact us at [email address] with your order number and the reason for your return. We’ll provide instructions on how to proceed.

10. Can I exchange an item?
Yes, we’re happy to accommodate exchanges for items of equal value. Please reach out to our team for assistance.

Product Information

11. Are your products sustainably made?
Absolutely! We prioritize sustainability by using eco-friendly materials whenever possible, and many of our items are crafted from natural or recycled materials.

12. Can I customize or personalize an item?
Some of our products, such as candles or tote bags, may be available for customization. Contact us at [email address] to discuss your request!

13. Are your candles scented?
We offer both scented and unscented options. Check the product descriptions for details on available scents.

Support & Contact

14. How can I contact Sangha Shop?
You can reach us via:

  • Email: Contact@sanghashop.org
  • Phone: 872 250 6237
  • Contact Form: Visit our Contact Us page.

15. Do you offer gift cards?
Yes! Gift cards are available in various denominations and make the perfect mindful gift for your loved ones.

16. How can I stay updated on new products and events?
Sign up for our newsletter at the bottom of our website to receive updates on new arrivals, events, and exclusive offers.

Still Have Questions?
We’re here to help! Don’t hesitate to contact us for additional information or assistance. Thank you for supporting Sangha Shop and our mission of mindfulness and community.